A really bad experience. I needed a dishwasher replaced in my 1946 house and provided one that would fit in my smaller sized (22") cabinets. I was charged $500+ to have the unit installed by Meticulous, which involved turning the water off at the meter on the street. The plumber left the dishwasher only partly installed because the electrical line from my house was too short to allow it to be pushed completely into place (it stuck out about 3 from the cabinet), and told me to call an electrician to have a longer electrical line installed so the installation could be completed.When I noticed the kitchen floor around the dishwasher beginning to swell and bulge after a few days, I called Meticulous to come back and correct the problem. A different person came out, told me the install had been done incorrectly by the first person, and removed the dishwasher. It was discovered that the subfloor was soaked, with water getting into the crawlspace. The second person advised me to point a fan at it for a couple of days and asked me to sign an "invoice" that released the company of liability. Their claim is that since the connection hardware had been supplied by the manufacturer that they weren't responsible for the damage caused by the faulty installation. I refused to sign and instead asked that they refund the $522 they charged to damage my house and leave me without a working dishwasher. Leo the owner told me he'd have to "review" the issue to be "fair" and would get back to me in a couple of days. He refused to give me a direct number so that I could follow up. To recap, Meticulous charged me $522 to incorrectly install a dishwasher which caused significant damage to the subfloor in my kitchen and have refused to take responsibility for it. My kitchen subfloor and the dishwasher enclosure are now moldy and deformed, requiring that the entire kitchen be gutted, dried out and replaced.I will never do business with this company again and I suggest that others do the same and avoid Meticulous Plumbing.
A+ service, quick response and finished the job the same day of estimate. Professional, friendly and informative. They definitely earned my business.
On Time, GREAT communication and reasonably priced BUT.....I had a waterline installed for a new refrigerator. Not overly crazy about the locations of where she drilled in for the lines but they are ok. My problem was what happened afterward. Came down after she left, turned on my dishwasher and faucet to do dishes and run garbage disposal. Water and food debris poured out from the cabinet. Everything underneath the sink soaked and dirty.While putting the waterline, she must have bumped the drain from the sink/garbage disposal causing it to come apart. I realize that this was not intentional but shows a lack of detail. The installer should have taken a few moments to examine the pipes before completing the job. If she had, I would not be having to throw away over $100 in seal a meal bags, sponges, and other items.Would I use them again, maybe but if hired again, I would be double checking their work
Okay, I have to say - Meticulous Plumbing is HORRIBLE. They sent out a plumber to assess the minor issues we were having. He could not fix anything (even just replacing a gasket or anything minor), quoted us several hundreds of dollars for super invasive work for fix a bathtub drain that was not holding water and a pop-up sink plug that was broken). We got someone else to come out, fix all in an afternoon with simply replacing some worn out parts. Then the owner of Meticulous (Leo) was very rude and argumentative with me when I call to complain. The plumber that came out was either incompetent or outright lying to us and the owner was rude and defensive. I would NEVER recommend them. If we had just taken them at their word we might had paid thousands of dollars and have walls and ceiling cut into simply because they were unwilling to tell us that these were simple fixes that a handyman could do. When I asked Leo why we were not told that at the dispatch (which we paid for - I assume part of what we were paying for was to get the assessment!) he said that no plumber would ever tell someone to get a handyman. On the other hand, he also told me that plumbers would not do simple fixes like replacing seals etc! I hope their dishonesty is NOT a quality shared by other plumbers. Completely unprofessional.
Great job at a great price. Love the customer service and will be seeing you again for the next project. Denise over and above 5 stars
Meticulous Plumbing is a UK Plumber based in Portland, South West England. Meticulous Plumbing is located at 11918 NE Sumner St, Portland, OR 97220, USA, Portland, South West England 97220, UK.
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