(Modified review: At least a representative from the company called to apologize for the extreme inconvenience.) Worst experience ever. I called the day before to set an appointment, telling them clearly we were located on an upper floor. I called the day of service to verify the time, clearly stating that I was staying in town only until they arrived. The driver called to say he was on the way. I again verified we were there. He then called to say that parking was a problem downtown. I gave him various options, including two spots I could see from the window. I told him how I had waited all day for the appointment. He called back and said it was just too much trouble. Outrageous. Terrible service. I would give zero stars if possible.
Terrible customer service. Abandoned job after hours of waiting because they were too lazy to look for parking downtown.
Terrible experience. Find another company.
I called and scheduled an appointment for a quote. Moved my work schedule around to make it to the lot and they cancelled because their technician was sick (I'm ok with that one). We rescheduled to the following Monday but could only give me a 2 hour window for when they would show up so I'd have to move work around again and be available for 2 hours for a 10 min job. They called halfway into that 2 hour time frame and cancelled due to limited staff in that area. Not off to a good start.
I called Einstein plumbing to fix a leak in my main water line. I found the leak myself 12 inches from the meter. I have pvc for my main line and needed a simple fix to repair it. PAID 35 dollars for and estimate. He gave me a estimate for a total line replacement of over 5000 dollars. Never did receive one for a simple repair of my main line. All they had to do was remove the bad joint( where the pvc meets copper). So instead of fixing my leak in a hour or two, they want me to replace the whole line for 5000 dollars and wait over a week without water !!! I called a different plumbing company and they said it would be an easy fix, and I wont have to wait for over a week to get my water running. Einstein should at least give me back my 35 dollars as how they NEVER did give me an estimate for the simple repair ! Beware !
Einstein Plumbing and Heating is a UK Plumber based in Portland, South West England. Einstein Plumbing and Heating is located at 618 NW Glisan St #202, Portland, OR 97209, USA, Portland, South West England 97209, UK.
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