Absolutely love the team here. Very professional, but they also genuinely enjoy animals. Plan an extra few minutes for every appointment, especially if your animals are cute, the staff will want to play!
Thank you so much u save my shawsnnie life.
Great staff, really good working with my cat and me.
Thanks overlook, you've always been there for us and our various mammals. We love the mural too.
I wish I could say something good about Overlook Veterinary Hospital, the doctor Rebecca Scott or Erica the vet tech, but I can't in good conscience. I had THE most bizarre and unprofessional experience I've ever had anywhere in my 40 years at this place a month and a half ago...I live right up the street, so when I brought my new fur baby home this seemed like a good place to start. We had a normal check-up, baby boy got his 2nd shot, and i got a little plastic tube to take home to collect feces for a recommended snap test. Snap test turns up "lightly" positive for Giardia. I pay for the recommended treatment of metronidozol - which as it turns out is very dangerous for a 3 lb puppy, but that's another issue... I am sent home with 3.5 ml of a super viscous liquid medicine distributed in a much larger bottle that was at least 1 oz in size. In other words: a tiny amount of a super thick liquid in a bottle that was way too big. Fast forward two days into the eight day treatment when I couldn't get any more of the medication out of the bottle because it was clinging to all the walls. I call back and let them know. The first thing out of Erica's mouth was "well, I know I put 3.5 ml in there". I say, "well, I can't get it out". Erica makes it very clear that somehow this was all my fault, and i attempted to make clear that it wasn't - fending off her redirect with the notion that somehow I severely overdosed my puppy, or that somehow I am the problem in this equation. Erica says "I'll talk to the doctor and get back to you". She called back next day saying "we don't know what happened, but we're just going to call this his treatment." once again, stonewalling and redirecting with the notion that somehow this is my fault. So I call back again asking to talk to doctor Rebecca Scott, because i'm pretty blown away and thinking: 'no way could they actually treat their clients this way?!', but she didn't return the call. It's then I realize what's going on, and I go in to the clinic because I'm stubborn like that. I stepped in the door and announced who i was to the receptionist. Rebecca Scott, who was standing right in front of me, chose not to say one word and just walked away. Erica takes me aside and once again blames me for their irresponsible distribution of a tiny amount of a incredibly viscous solution in huge bottle (because apparently the physics of all this is my fault too). Erica actually pointed to the bottle at one point saying "well then why is it (the medicine) clinging to the walls?!". . She closed with "we can test him again in a couple weeks". *facepalm* As if this was a comfort. AS IF I WOULD COME BACK and pay all over again to be put through this a second time. In short: These ladies distributed their prescribed medication in what is probably the most inefficient manner possible and then refused to replace it in a container that I could it out of. Let me repeat: they refused to redistribute 3.5 ml of medicine. This is little more than .5 a teaspoon of medicine folks. They put me though five days of hell with Erica's stonewalling me and trying to convince me that somehow I overdosed my puppy, they compromised the very treatment they had prescribed for my baby, and all of it so they could nickle and dime me for little more than 1/2 a teaspoon of this medicine. By the end of it all it was clear that Erica's approach to "patient care" was welcome by Rebecca Scott. I'll give it to her, Erica is a fantastic henchman! Very good at redirecting and shutting people down. I bet she saves you loads of money, Rebecca. SHAME ON YOU. The both of you.Archie's Mom
Overlook Veterinary Hospital is a UK Veterinary Care based in Portland, South West England. Overlook Veterinary Hospital is located at 2009 N Killingsworth St, Portland, OR 97217, USA, Portland, South West England 97217, UK.
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