Constantly in the shower cold water. Finally give normal
Dont waste your time. They have severe communication problems with members. There is no way to get in touch with anybody regarding billing. Front desk clerks and front desk managers will insist you repeat the situation again because theyre so important they have to know whats going on, only to tell you they cannot help you and you have to talk to billing, which you knew when you called. They have $99 of mine they wont give back and yet saying I owe them $80. Idiots abound. Too many gyms in town to waste your time here.
This gym is a huge ripoff. I specifically told them I wanted to go month to month for the flat rate of 9.95 a month which is advertised. Ok. So I signed up and gave them my debit card and 32.95 was taken off my card. I guess for start up fees. Then, 30 days later I see that they deducted 19.95 from my card automatically. So I go to the gym and inquired about this and they said that I agreed to the peek membership which was 19.95. I told them no I did not agree to that. They said yes that I had even signed an agreement. I told them I absolutely never agreed to that and they showed me a form with my name on it but my signature was not my hand writing. These people are con artists, criminals, forgers and I am going to bring them up on charges. They are a terrible company
WOULD NOT RECOMMEND. I had fraud on my account and my card was cancelled and I didn't notice that my billing for the gym had stopped.Crunch kept billing my account for months I WASN'T even using. Also, if you don't cancel. They will just keep billing your account and they told me that they will send me to collections after 120 days.Bad business. I even offered to pay half of my balance and they only agreed to waive the $10 late fee. Baloney. Bad business.
I share some of the same sentiments as others who have posted their negative reviews. I canceled my account 6 months ago or so I thought. I happened to check my online banking and noticed a charge on my statement. I went in to Crunch Division the upcoming weekend (3 days after charge). I mentioned to the lady at the front desk that I wanted to see about getting a charge refunded on my account. She was very rude and snarky as she brushed me off and said that we dont refund charges here, without even hearing the details of my situation. After I told her the details, that I had canceled my account months ago and still was charged she decided to provide some customer service and look up my account on the computer. She told me that my account was on a six month freeze so thats why I was charged.....ok....I thought it was canceled but oh well. Im not losing much sleep over $19.95...Her attitude while providing service to me was so off putting that I decided to write a complaint. When the manager responded she offered an apology and mentioned that the interaction was discussed with the employee..BUT..she also mentioned that the employee was thrown off by a member demanding a refund which drove me to share this experience. Demanding carries a negative undertone and thats definitely not how the situation was broached. As a college educated, mild mannered, full-time working homeowner I felt completely disrespected by that. Maybe the staffer did feel some sort of way after I had to repeat why I was there as she stared at me in a condescending manner..maybe it was because Im an African American male...idk...PS I was never offered a refund :)
Crunch Fitness - Division is a UK Gym based in Portland, South West England. Crunch Fitness - Division is located at 12112 SE Division St, Portland, OR 97236, USA, Portland, South West England 97236, UK.
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