This was the worst experience I've ever had, I've been waiting for nearly two hours for my sofa and yhe warehouse employees were just talking and hanging around. There were also peopl ahead of me waiting for their furniture as well. The company appears professional but the customer service is lacking.
The staff was great but the warehouse is completely incompetent. Too three trips to get a table with the stools. On the first trip despite the automated system saying my furniture was ready there was nothing to pick up. On the second trip again the automated phone system said it was ready to pick up but they told me they didn't have furniture when I arrived. After telling them that it was the second time this has happened they said they were able to give me a partial order and said I would be able to receive the table with two chairs (I ordered 3). I assume they must have given me someone else's order to accomplish this. Even then when I was at the loading dock they were only able to give me the table with one chair, because the warehouse lost the second. Finally in my third trip I was able to pick up the last of my order 2 months after the order was made.
The only reason I'm not giving one star is because the couch itself was great. However, not only did one cushion get torn up from people sitting on it within a year, but I have had one helluva time getting a replacement. I paid for a replacement cushion in July and sent them photos of the torn cushion at their request. Delivery time of the cushion was 4-8 weeks, but it took the whole 8 weeks plus two days, and when it arrived, it was only the inside part of the cushion. The technician who delivered it asked if I still had the casing. No, it was the casing that was bad in the first place, per the photos I had sent! In the 8 weeks it had taken, the cushion had been torn up even more from being sat on, that it was even worse and had to be thrown away. Also, I had in no way been informed that what was being delivered was only the inside part. I had been led to believe throughout my entire correspondence with this company, that a replacement cushion was being delivered that day, not just the foam part that goes inside of it. Fast forward 2-3 weeks later, and the cushion is delivered again. This time, I had been led to believe AGAIN that it would be the completed cushion because I had called them and emailed them about it, and the entire reason for my complaint was the fact that it had not been the completed cushion. And AGAIN, what was delivered was just the inside foam part. They had called and left me a voicemail that said "the technician is on his way with the core but we are still waiting on the casing". What was the point of even sending a technician to my house again if they still didn't have the completed cushion that I had asked for? This has been one unpleasant experience from start to finish, over the course of 4 months so far (July 24-Oct 24). I'm never using Mor Furniture again or recommending them to anyone unless they do something extremely outstanding to fix this.
What an awesome place, our salesman Hussein was perfectly helpful, knowledgeable and friendly! The quality of furnishings is great and we got so many deals. Also Brian the loader was so friendly and helpful as well! Can't wait to furnish the rest of our home!
Went to get all new furniture and the experience was okay. I know I was paying a little more (full retail) but I like good service and willing to pay for it. Set up a "white glove delivery" on Wed and my wife made arrangements to be available that day. We got ride of our old furniture and all ready for our new living room set including moving other plans to other day's. Driver shows up with all the wrong furniture and can't come back for a week. I now have no furniture and Mor will not expedite /rush delivery for their mistake knowing we have no furniture for a week. I understand mistakes but own up to them and make it right to the customer. I know I paid full price for good service but in the end I was not taken care of. I bet if they were making a $10,000 commission I would be sitting on my new furniture tonight. Save some money and go somewhere that will take care of you and deliver what you bought on time. My expectations would be to either have a manger call us and get out order to us next day or reduce price to off set mistake. Our sales guy was okay but this is a company problem that should fix this. NOT HAPPY AT ALL!!! WILL NEVER BUY HERE AGAIN OR REFER ANYONE.
Mor Furniture for Less Warehouse is a UK Furniture Store based in Portland, South West England. Mor Furniture for Less Warehouse is located at 15805 N Lombard St Suite #200, Portland, OR 97203, USA, Portland, South West England 97203, UK.
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