unbelievable no help at all to widows who are hard of hearing without family so disrespectful and rude Kristina should not be in charge of managing anything with compassion . I'm so frustrated and hurt by there lack of compassion never again......... black listed you will never get a recommendation from me or anyone i talk to in the company .
Caring and professional staff provided our family the guidance we needed to protect us with an affordable plan for our final arrangements.
The way this company treated our family has been disgraceful. My uncle was not cremated for almost 2 weeks. He is a veteran and this was unacceptable. We had to jump through hoops due to them not having the paperwork from when he paid. He has finally arrived home 2.5 weeks after his passing but the emotional stress this company has caused is is not short lived. I now have the original paperwork that shows everything was taken care of, we should have never had to jump through the hoops we did. If you want your family member treated with dignity and respect this is not your place. I am absolutely appalled and hope my aunt seeks some kind of refund. Oh and THEY SHIPPED HIM IN A PLAIN BOX AND HE HAD PURCHASED AN URN. The woman then advised me when we called that I could transfer the ashes myself... just ridiculous!!! What did he pay for?? Not this!!
I hope the owners will beef up on their bookkeeping service duties. I paid both of our plans in full, early. I got an immediate receipt of payment. However, Neptune failed to contact the automatic payment service, so that service continues to collect from my account. Now they owe me. I don't recommend the automatic payment reduction clause.Update:. I need to say good things about the swiftness of the "fix" for the cancellation of additional automatic charges on our paid in full account. Neptune heard me, and responded as soon as they heard, although i got the quickest response by writing to them. I was told that if a client calls the office to make a closing payment, instead of using the internet payment option, they will get accurate accounting methods.
My parents each purchased a plan from Neptune several years ago. When my father passed 3 years ago I found the staff to be courteous and respectful. Everything was just as my father told me it would be, place one phone call and everything will be taken care of. Now with my mother in hospice care I feel certain that when that time is upon us Neptune will provide the same level of service as they did with my dad. I thank them for providing fast, courteous and professional service in my family's time of need.Sincerely, Julie
Neptune Cremation Service, Portland OR is a UK Funeral Home based in Portland, South West England. Neptune Cremation Service, Portland OR is located at 11211 SE 82nd Ave Suite N, Portland, OR 97086, USA, Portland, South West England 97086, UK.
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